Refund policy

Refund & Return Policy

1. Refund Policy (All Customers Except EU/EEA Consumers)

Return Period

You may request a return within seven (7) days of receiving your order. To initiate a return, please contact us within seven (7) days of delivery and provide your order details and proof of purchase.


Return Shipping Costs & International Returns

For returns due to change of mind, buyer’s remorse, or any reason other than a product defect, the customer is responsible for all return-related costs, including:

  • Return shipping charges
  • Customs duties and taxes
  • Import clearance fees
  • Any other fees incurred during the return process

Our designated return warehouse is located in China. Returned products must be shipped to the return address provided by us upon approval of the return request.

If any customs duties, taxes, storage charges, clearance fees, or unpaid shipping costs are charged to us or our logistics partners upon receipt of the returned item, such costs will be deducted from the final refund amount.

Condition of Returned Goods

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning, similar to what would reasonably be permitted in a retail store.

You are responsible for any diminished value resulting from handling beyond what is reasonably necessary for such inspection.

To help ensure a full refund, we recommend returning the goods:

  • In their original packaging
  • With all accessories and documentation included
  • Without unnecessary damage or excessive wear
  • With protective seals, sapphire crystal stickers, caseback stickers, and bracelet protective wraps intact where possible

Returned items that show signs of excessive wear, misuse, damage, modification, missing components, or missing accessories may be subject to a partial refund or rejection of the return request.


Defective or Incorrect Items

If the product arrives defective, damaged during transit, or materially different from the item ordered, please contact us within seven (7) days of delivery.

Upon verification of the issue, we will cover reasonable return shipping costs and, at our discretion, provide a replacement, repair, or full refund.

Refund Processing

Once your returned item has been received and inspected, we will notify you by email regarding the approval or rejection of your refund request.

If approved, your refund will be processed to the original method of payment within a reasonable period. Processing times may vary depending on your payment provider and financial institution.


Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider, as processing times may vary.
  3. Contact your bank, as refunds may take several business days to appear.

If you have completed the above steps and still have not received your refund, please contact us at victorwee@mmiwatches.com.



Right of Withdrawal & Refund & Return Policy (For EU/EEA Consumers)

1. Your 14-Day Right of Withdrawal

If you are a consumer residing in the European Union (EU) or European Economic Area (EEA), you have the legal right to withdraw from your purchase within fourteen (14) days without providing any reason.

The withdrawal period expires fourteen (14) days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods. Where an order is delivered in multiple shipments, the withdrawal period begins after delivery of the final shipment.

To exercise your right of withdrawal, you must notify us of your decision before the withdrawal period expires by contacting us at:

victorwee@mmiwatches.com

Your notification must clearly state your intention to withdraw from the purchase.

2. Return Shipping Costs & International Returns

For withdrawals due to change of mind or buyer’s remorse, the customer is responsible for all return-related costs, including:

  • Return shipping charges
  • Customs duties
  • Import taxes
  • Clearance fees
  • Any other charges associated with returning the goods

Our designated return warehouse is located in China. Returned products must be shipped to the return address provided by us.

If any customs duties, taxes, storage charges, clearance fees, or unpaid shipping costs are charged to us or our logistics partners upon receipt of the returned item, such costs may be deducted from the reimbursement amount where permitted by applicable law.


3. Condition of Returned Goods

You may inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning, similar to what would reasonably be permitted in a retail store.

You are responsible for any diminished value resulting from handling beyond what is reasonably necessary for such inspection.

To help ensure a full refund, we recommend returning the goods:

  • In their original packaging
  • With all accessories and documentation included
  • Without unnecessary damage or excessive wear
  • With protective seals, sapphire crystal stickers, caseback stickers, and bracelet protective wraps intact

The absence of original packaging alone will not automatically disqualify your withdrawal request. However, any reduction in value resulting from missing items, damage, excessive wear, or handling beyond what is necessary to inspect the goods may be deducted from the refund in accordance with applicable consumer protection laws.


4. Effects of Withdrawal & Refund Processing

If you validly exercise your right of withdrawal, we will reimburse all payments received from you, including the cost of our standard outbound shipping service.

If you selected a delivery option that is more expensive than our standard shipping method, the additional cost of that upgraded service will not be reimbursed.

Refunds will be made using the same payment method used for the original transaction unless otherwise agreed.

We may withhold reimbursement until:

  • We have received the returned goods; or
  • You have supplied evidence that the goods have been returned,

whichever occurs first.

Once approved, reimbursement will be processed within a reasonable period in accordance with applicable consumer protection laws.

 

*Refund Processing Fees


If a refund is approved, any non-refundable payment processing fees charged by Shopify Payments, PayPal, Stripe, or other payment providers will be deducted from the refund amount. As these fees are not returned to us by the payment provider, only the remaining balance will be refunded to the customer.

 

**Pre-Order Cancellation & Refunds

All pre-orders are final. Once a pre-order has been placed, cancellations and refunds are not permitted, as production and procurement are planned based on confirmed orders.

In exceptional circumstances, where we approve a cancellation or refund at our sole discretion, we reserve the right to deduct any non-refundable costs incurred by us, including but not limited to payment processing fees, transaction fees, administrative charges, and any other costs associated with the order. The remaining balance, if any, will be refunded to the original payment method.