FAQs: Return/Refund/Shipping Policy

Q1: Does the watch covered by warranty?

A1: The watch is covered against manufacturing defects for 1 year from the date of purchase. The warranty does not cover damage resulting from improper handling, accident to normal wear and tear. The warranty will be void if warranty card is altered or tempered.

Q2: Does the price stated inclusive of shipping cost?

A2: All price stated is inclusive of shipping cost, however buyers are responsible for their respective country custom or import duty, tax, VAT or GST incurred.

Q3: How long will it take for me to receive my watch after my purchase?

A3: Our company reserved the rights to use any company as our courier, normally your watch will arrive 5-7 days after shipment. However, sometimes it may takes slightly longer time due to COVID pandemic and during Holiday season.

Note: If watches on "Pre-Order", normally it will take 1-4 months. There will be no refund or cancellation for Pre-Order product.

Q4: What is the currency stated on your watch?

A4: All watches listed are default in SGD, Singapore Dollar.

Q5: Why does a different amount shown when I checked my Cart?

A5: Our company website was setup in Singapore, so website has default all transaction made will be in Singapore Dollar (SGD) when check out.

We’ve install our website with in house Currency Converter APPs.

Example: If you’re from USA the website Currency Converter APPs will automatically detects your country of origin and convert and display price in USD (amount will fluctuate according to real time).

But when you check out your cart, the website only allow transaction (country of origin) in Singapore Dollar (SGD).

Example: Product shown USD 325 is approximate SGD 437. The check out amount shown is in Singapore Dollar (SGD).

Hope this help.

Q6: How should I proceed with warranty claim?

A6: To proceed with Warranty Claim, please provide us with list of information stated below to customerservice@mmiwatches.com :

Note: Please ensure you inspects the watch without removing the plastic wrap or seal.

1) Your Full Name

2) Kickstarter Backer Number or Website Order Number

3) Proof of purchase (Kickstarter or Website Receipt)

4) Watch Model & Serial Number.

5) Photo or Short Video (around 7-10 seconds) of defect claim

Q7: What happened if my package is returned?

A7: Our courier will make multiple attempts to reach you for customs clearance. If they can't reach you, they'll notify us.

We'll then reach out to you via email, SMS, or phone using the contact details you provided. If we still can't connect with you and the package is returned within a set timeframe, you might face extra fees like courier charges and taxes for reshipment.